Membership Questions

Below is a list of many of the most frequently asked questions (FAQ) about the Memberships:

  • How does my membership work?

    Members get free admission to the Aquarium along with a lot of great benefits.  When you purchase a membership, you can decide to list all members of your household or you can leave slots open for guests.  The guest slots can be used by anyone just as long as a named member is present. Named slots can only be used by the person that is listed and cannot be substituted by a guest.  

  • Can we use our admission receipt towards our membership?

    Yes. You have 5 days after you purchase your admission tickets to upgrade to a membership. Only one admission receipt is valid towards a membership and can be used only for the individuals who purchased the admission tickets. Please note that you must have your receipt in order to upgrade to a membership. 

  • How do I get discounts on additional admission tickets?

    Members may purchase discounted tickets for additional guests that are not covered by your membership level. Currently, the discount is $5 off adult admission and $4 off children’s admission.  If you plan on bringing guests multiple times, consider upgrading your membership to save money! 

  • Is there a membership available for daycares, schools, etc.?

    No, or memberships are for individuals and families only. We do, however, offer discounts on group sales. Please call our Guest Services Office at 361-881-1250 for more information on group sales. 

  • What is a subscription membership?

    Subscription membership divides the cost of a membership into monthly payments.  Available only online, subscription members will pay a small enrollment fee and then switch to low monthly payments.  All subscription members will be charged on the first of each month. 

  • How can I opt out of the subscription?

    When you purchase a subscription membership online, you have to sign terms and conditions that state you will pay monthly for 11 consecutive months.  After your initial term, your membership does not automatically renew.  

  • How do I add the membership card to my smart phone?

    An email will be sent to the email address on file within a few days of purchase.  Access the email from your smartphone and click the “Download” button, then click “Add to Wallet” and “Add.” The card will automatically go to your iPhone’s Apple Wallet. Android users need to download Wallet Passes from Google Play. It can be accessed in Wallet at any time. 

  • I’d prefer not to use this digital membership card, what should I do?

    Physical member cards are available when you purchase a membership.  Digital cards are available for your convenience and to attempt to reduce plastic consumption.

  • My name is spelled wrong/membership level is incorrect.

    Please contact the Membership Office at 361-881-1341 to correct your information. 

  • How do I see the membership restrictions and other names listed?

    Click on the “i“ in the lower right-hand corner for Android users or the “…” in the upper right-hand corner for iPhone users.  Membership policies are listed below and additional named members. 

  • My family member is on this membership account also, how can she/he receive the card?

    Navigate to the back of the card (click the small “i” or “…” on the front) and use the “Share Pass” button to send the card to your secondary member. 

  • I downloaded my card but I can’t find it.

    If you have an iPhone, the card will automatically download to Apple Wallet. Check the app for your new card (scroll through any cards that are already there–it may be hiding!). If you have an Android, you’ll need to download Wallet Passes from the Play Store prior to downloading the card.